Freight Forwarder vs Customs Broker (CHA) — Roles Explained for Exporters

Two essential trade partners — know who does what before you ship Overview. Freight forwarders arrange the movement of goods; customs brokers (Customs House Agents, or CHAs, in India) handle clearance with customs authorities. Many firms offer both, but understanding the distinct roles helps you build the right logistics team. Key Statistics. Key Benefits. Freight Forwarder vs Customs Broker. How to Build Your Logistics Team. Take the Next Step. Frequently Asked Questions.

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