Dispute Resolution

Either the buyer or the seller can open a dispute from the order page when goods are not as described, arrive damaged or short, do not arrive, or the documents or payment are wrong. They give the reason, describe what happened and add evidence; both parties and our team can post messages. Both parties are told when a dispute is opened. Our team replies within 2 working days and records an outcome within 15 working days of hearing from both sides, but we do not hold, refund or release money, which passes between the parties through their banks. A sale is governed by the parties' own contract; disputes with SeeSawPro Enterprises Private Limited about the platform follow its Terms of Service.

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